Not sure if its our oldest current client but was pleasantly surprised to get a call from a client that is still running his system from us that was originally purchased in 4th of June 1987, almost 32 years ago. “A system that has just kept running” and he wanted a few updates.
We are glad that we are still here to be able to service him and his system and that its meet his business needs for all of these years.
One question that I get asked from time to time is what assistance is available to help them with what is a reasonable one off cost to their business. While there are finance options available, another option is to get a government grant.
Grants can be available for many reasons, a recent prospect found 24 options for their industry. While not all might be applicable to their needs, it does not take too long to see what might be available.
The following website is a link to some grants
Sometimes when we are quoting modules people can get a bit lost in all of the features that are in the standard system and what each module might do.
I have recently created a new page that has a summary of each software module that can be purchased with the standard system as well as links to videos and more detailed info on each.
You can find the page at https://www.interacct.com.au/interacct-software-modules-list/
A minor addition to the software from a User suggestion was to duplicate the Contact History screens that we have for Clients, Suppliers, Jobs etc for Employees.
A few minutes of programming later and its ready to roll out to existing clients.
I was talking with someone today and regarding the cost of the software and was asked a question on what the average size and cost would be for an InterAcct installation? On average our sites have 7 users and it costs them around $21,000 for the software and services.
There are users with just a single PC and some with 20+ Users. If you would like to find out what your expected costs are, please contact our sales team and we will be happy to help
Feedback over the years has been that sometimes we have too much in the software. I find it interesting that people want less out of a system but can understand that having 80 different reports and transactions under the job might be more than you would use.
In the past we jump behind the scenes and remove the links that are not needed and it only takes a few seconds to do this.
But now you have aNew Menu with the option to change a the links yourself. Not only can you remove them in general but you can have them changed for each user (separate to the security controls in the system but it still will not let you get to things that you dont have permission to see).
Here is a video on the topic and what has changed.
We have had some instances where a client will want their system personalised to better suit their specific needs. In most cases these changes are minor, just moving data around or adding and removing fields from data entry. But where the changes are more significant one option open to clients is to have a training session after the changes to cover how to use the new system.
This is great when it’s fresh in everyone’s mind, but another option is to have your developer create a specific video training session on your changes so that new staff in the future can have the training in the same level of detail or that you can refer back to it at any stage.
We have created these Personal Client Training video’s using Techsmith’s Camtasia Studios. They can be stored on your server or viewed online with a password.
Contact your Project Manager if you wish to take advantage of this service.
A recent client change for a Steel company that we are working with involved having the function to update a range of products price based on the price by Tonne rather than pricing by each item or per metre of product.
The routine allows for multiple suppliers to have their own prices for items in this group and it even updated all of the pricing information under the Lengths and Sheets module of the software.
A simple change to the software that allows this client to quickly update thousands of product items in seconds when steel prices change.
Over the years we have had a few times that we have worked with Chemical or Paint manufactures. Each system has been unique based on the client’s needs, but the basics of having a formula for making a batch of product and a means to break down this batch into different packages (of different sizes or types) and converting them back to stock items has been always similar. We will shortly have a new software profile of a system that we recently have completed.
About the company
FM Franklin Pty Ltd are electrical wholesalers & instrument engineers who specialise in combustion control, temperature & humidity measurement and process control & monitoring. They are the State representatives for Siemens Building Control & Automation (formerly known as “Landis & Staefa”) and the Landis & Gyr Metering division.
Continue reading Case Study – FM Franklin